Motor traders are often asked to collect cars from police or council impounds on behalf of customers who can’t attend in person. It’s a common request, but the rules are strict. A trader may collect a client’s impounded car only if every legal and insurance requirement is met, and if the pound is satisfied that the trader has full written authority from the registered keeper or owner.

Proof of authority

The pound will not release a vehicle simply because it’s being collected by a motor trader. Written consent from the keeper or owner is essential. This usually takes the form of a signed letter or printed email stating the trader’s name, business details, and permission to collect the specific vehicle. The trader must also show photographic ID and evidence that the business is genuine, such as a trade insurance certificate or trade registration number.

Insurance requirements

A valid insurance certificate is one of the most important conditions for release. The pound may insist that the insurance explicitly covers the vehicle being collected and that it includes impound recovery within its terms. General motor trade policies vary, so traders should check whether their existing policy includes this cover. If not, a separate impound-specific policy must be arranged in the name of the trader or business before collection.

Even if a trader’s insurance includes “driving other vehicles” or “road risk” cover, it may still exclude cars that have been seized. Unless impound recovery is named or confirmed in writing by the insurer, pound staff may refuse to accept the certificate.

Documents to take to the pound

To prevent delays or a wasted trip, the trader should bring:

• the keeper’s written authorisation to collect the vehicle;
• a copy of the keeper’s photo ID and proof of ownership (such as the V5C or bill of sale);
• the trader’s business ID and photographic ID for the person collecting;
• a valid insurance certificate covering impound release;
• payment for storage and release fees, usually by card.

When a trader may be refused collection

Even with paperwork in order, pounds may decline release if anything looks incomplete or inconsistent. For example, if the keeper’s name doesn’t match DVLA records, if insurance details are unclear, or if there’s a suspicion of false documentation. The pound may also refuse collection if the vehicle is part of an ongoing investigation or if ownership is disputed. In such cases, the authority must explain why the release cannot go ahead and how to resolve it.

Responsibility after collection

Once the car leaves the pound, legal responsibility transfers to the person or business that collected it. The trader must make sure the car is taxed, insured, and roadworthy before driving it on public roads. If any of those conditions aren’t met, the vehicle should be transported on a recovery truck rather than driven.

Practical advice for traders

Before accepting a collection job, contact the pound to confirm its procedures — each site can differ slightly. Ensure the client provides written permission and copies of ID in advance, and confirm with the insurer that the trade policy covers impound recovery. It’s also sensible to keep a copy of every document signed during the process in case of later disputes.

Final note

Motor traders may collect an impounded vehicle for a client, but only with proper written authority, valid insurance, and full compliance with release conditions. Pounds are cautious for good reason; clear paperwork and communication prevent delays and protect both the trader and the vehicle owner from further complications.

Check here for more useful information about impounded cars!

Please note: impound rules, collection windows and fee structures are set locally and can change at any time. Details on this site offer a broad outline only and are not guaranteed to match the requirements of any individual pound or authority.